1) You pay for your order
2) You will receive an Order Confirmation Email
3) The Processing period begins. Processing time is 1-3 Business days for bundles or 30-60 Business days for wigs . Business days exclude weekends and holidays.
4) After the processing period is over, your shipping label will be created
5) You will receive an Order Fulfillment email. Your tracking number will be inside this email.
6) Your package is shipped off via USPS Priority mail or Via Fed-Ex/UPS (2-3 business days US) (6-10 business days International)
PROCESSING TIME
- 1-3 BUSINESS DAYS for bundles and 30-60 days for wigs
- You will received tracking number after order is processed
Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us.
SHIPPING TIME
- (United States) 3-5 BUSINESS DAYS for bundes and 5-10 days for wigs VIA USPS Priority Mail
- (International) 6-10 BUSINESS DAYS via USPS Priority Mail
- This time does not include the processing period
- Expect delays during sales periods & holidays. (1-5 day delay)
REFUNDS/RETURNS/CANCELLATIONS
- ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.
- Returns are only accepted when you have received the wrong items.
INTERNATIONAL ORDERS
- (International) 6-10 BUSINESS DAYS via USPS Priority Mail
We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.
LOST/STOLEN PACKAGES
- We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
- All Packages come with a Tracking number. USPS/Fed-Ex/UPS updates their system every time they put their hands on your package.
- If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS/Fed-Ex/UPS Service Center.
